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SERVICES
Services Provided
Total Customer Support Program
Our Training Program
Our Global Support
Principal Markets Served
Service Contacts

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Proactively work to develop customized service plan.

Meet customer’s stringent uptime requirements and achieve business goals, both during warranty period and later.

Comprehensive end-user training and documentation.

Additional customized training, as required at discounted prices.
 

1st Level Support (On-site)

24 x 7 on-site support
Dedicated and committed support teams = 2 personnel / shift
2 shifts / day

2nd Level Support (On-call)

Standby teams on rotating shifts – 24 X 7 support
2 hours response time

 
Qualified and Trained Service Teams

Highly experienced, well-trained and dedicated technical personnel are deployed
Ensure that systems are working at optimum efficiency and minimum downtime
 
Scalability

Ability to rapidly respond to increased demand for service staff due to ramp-up in production and deployment of project
 
Spare Parts Support

Spare parts at discounted prices
Recommended spare parts list for each system
One set of stock maintained at FA Systems – (critical parts and long lead time items)